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Citibank Philippines

  • 1,000 - 50,000 employees

Citibank Philippines Graduate Programs & Internships

  • Banking & Financial Services

What it does: Citibank Philippines offers consumer and corporate banking, credit cards, insurance and investments, loans, treasury, and wealth management services.
Best known for: Citibank Philippines claims to be the ‘largest foreign commercial bank in the Philippines based on assets, profitability, and revenues’.
Staff stats: more than 5,000 employees in Metro Cebu and Metro Manila
Financials: Php366.69 billion in total assets as of 2021
The good bits: Citibank Philippines offers above-average salaries for entry-level roles. The company may also take just one day to hire people.
The not-so-good bits: Fresh grads may struggle with work-life balance at the company. Many employees work on holidays, shifting schedules, and weekends.

The Citibank Philippines story

Citibank started in the Philippines in 1902 when its predecessor, International Banking Corporation, established a branch in Manila. More than 100 years later, the company has provided consumer banking, corporate banking, transactional banking, and treasury services.

While the bank announced its exit from retail banking in 2020, it remains focused on serving institutional clients. Citibank Philippines does this through its affiliates and divisions:

  • Citicorp Capital Philippines (eg debt, equity underwriting, and financial advisory)
  • Citigroup Business Process Solutions (eg outsourcing, customer sales and service)
  • Citibank Regional Operating Headquarters (eg credit risk management, shared services)

As of 2021, the Bangko Sentral ng Pilipinas ranked Citibank Philippines as the 11th largest bank based on assets. The company held Php366.69 billion in total assets, which made it the biggest foreign commercial bank in the Philippines.

The culture

The biggest challenges for fresh grads would be the extended work hours at Citibank Philippines. For instance, CSRs work on shifting schedules, holidays, and weekends. They also need to overcome the struggles of dealing with irate clients.

On the bright side, insiders described the workplace culture as one that’s driven by meritocracy. Employees feel valued when they accomplish significant tasks, which is evident with a recognition-based culture.

The competitive salaries and generous benefits compel most people to perform well. While the workload can be hectic, insiders shared that it becomes easier because of the collaborative work environment.

The competition

Citibank Philippines’ local and foreign competitors include Bank of the Philippine Islands, BDO Unibank, HSBC Philippines, and Metrobank.

Controversy

In 2010, a former private banking officer at Citibank Philippines allegedly embezzled over Php100 million of deposits. The company revealed that the employee forged the signatures of Citigold Wealth Management clients to withdraw money.

Social contributions

Citibank Philippines won the Best in CSR & Community Development award during the 2016 ASEAN Corporate Sustainability Summit.

The company focuses on economic development, financial inclusion, volunteer work, and youth economic opportunities for its CSR projects.

The vibe of the place

Fresh grads should expect a fast-paced work environment at Citibank Philippines. Successful candidates may find it difficult to strike a healthy work-life balance during their first year.

Despite the challenges, young new hires should expect to learn a lot and be rewarded for excellent performance. As the biggest foreign bank in the country, they can also explore different career paths at the company.

Recruitment Process

Citibank Philippines has been known for its one-day hiring process for customer-facing roles. Fresh grads should expect over-the-phone processing for these positions. In general, the company advises fresh grads to prepare for four steps:

  1. Be familiar with Citibank Philippines’ business.
  2. Create an account on the careers sites and apply for jobs.
  3. Attend pre-screening, hiring manager and/or team, and final interviews.
  4. Wait for a job offer and an onboarding process.

An HR representative does the pre-screening interview. This is a crucial part after catching the company’s attention with an impressive cover letter and CV. The HR representative will advise candidates if they would move on to the hiring manager and/or team interviews.

Previous applicants said that the questions during the interview stages focused on behavioral and personality topics.

Aspiring analysts at Citibank Philippines may also present a case study in groups or by themselves. They should be prepared to do this on short notice, as it may happen during the interview process.

Once shortlisted candidates pass the recruitment stages, they can expect a job offer as soon as possible. Some applicants may have to wait for a few days before hearing the good news.

Remuneration & Career Growth

Remuneration

Citibank Philippines pays an average annual salary of Php521,000 per year. While actual entry-level salaries are lower, fresh grads still earn above-average compensation.

CSRs, for example, earn up to Php26,000 per month. Analysts earn between Php24,000 and Php38,000 per month.

Company-wide benefits:

  • Bereavement assistance
  • Health and life insurance
  • Performance bonus
  • Retirement plan
  • Staff loan
  • Tuition reimbursement

Citibank Philippines also provides maternity and paternity leave, 12 days of sick leave, and up to 30 days of vacation leave.

Career prospects

Most of the entry-level roles at Citibank Philippines comprise analyst and customer service roles. Fresh grads usually join the company’s Citigroup Business Process Solutions and Citibank Regional Operating Headquarters (ROHQ) divisions.

Citigroup Business Process Solutions

Customer service representatives (CSRs) and phone bankers are some of the common roles for this division. Citibank Philippines welcomes anyone with a four-year bachelor’s degree.

Citibank ROHQ

Accountancy graduates and Certified Public Accountants can join Citibank ROHQ through its Finance and Risk Shared Services team. On the other hand, some employees in the Citi Shared Services group are computer science, IT, and management information systems graduates.

Citibank ROHQ also has employees with degrees in business administration who work as financial reporting analysts. Other entry-level analysts include those who work in operations support.

Full-Time Analyst Program

Citibank Philippines offers a two-year program under its Operations and Technology-Consumer Bank Operations Group.

The program allows analysts to experience mentorship, rotational learning, and skills training. Full-time analysts also get the chance to work with senior leaders.

Jobs & Opportunities

Locations With Jobs & Opportunities
  • Metro Manila, Philippines
Hiring candidates with qualifications in
B
Business & Management
C
Creative Arts
E
Engineering & Mathematics
H
Humanities, Arts & Social Sciences
I
IT & Computer Science
L
Law, Legal Studies & Justice
M
Medical & Health Sciences
P
Property & Built Environment
S
Sciences
T
Teaching & Education

Graduate Success Stories


  • Graduate stories
"I love my job because I get to interact with people from diverse backgrounds and nationalities. It hones my communication skills as I adapt to different ways of speaking and interacting"

Rafael John Pabustan

  • Graduate stories
"I love my job because I get to interact with people from diverse backgrounds and nationalities. It hones my communication skills as I adapt to different ways of speaking and interacting"

Rafael John Pabustan

  • Graduate stories
"I love my job because I get to interact with people from diverse backgrounds and nationalities. It hones my communication skills as I adapt to different ways of speaking and interacting"

Rafael John Pabustan

  • Graduate stories
"I love my job because I get to interact with people from diverse backgrounds and nationalities. It hones my communication skills as I adapt to different ways of speaking and interacting"

Rafael John Pabustan