Opportunity Expired
Roles and Responsibilities
Collaborate with the operations team to maintain a healthy delivery pipeline and ensure the timely delivery of client requirements within the agreed SLA
Resolve any issues faced by the client, ensure redressal for complaints within the shortest span of time
Liaise between the client and internal teams. Interact and coordinate with all departments working on the same account
Be the primary point of contact and build long-term relationships with clients
Update clients through email, phone, and online presentations
Assist with challenging client requests or issue escalations as needed
Desired Candidate Profile
Candidates should hold an MBA degree
0-3 years of total work experience in product companies / fast-growing startups / EdTech companies, etc.
Excellent interpersonal skills, excellent communication, attention to detail, quick thinker, self-starter, and a multi-tasker
Must have demonstrated skill of getting things done i.e., strong execution skills
Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Brownie point for someone with experience in program/project and client management or understanding of EdTech space