Primary Banker

About HSBC Malaysia

HSBC is one of the world’s largest banking and financial services organizations. It serves approximately 40 million customers through its global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. The network covers 63 countries and territories in Europe, Asia, the Middle East and Africa, North America, and Latin America.

HSBC Bank Malaysia Berhad is a member of the HSBC Group and employs about 3,000 people in Malaysia.

Your role

HSBC is currently seeking ambitious individuals to join its team in the role of Primary Banker, working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities

• Act as a Brand Ambassador for HSBC WPB, delivering an exceptional customer experience through identifying and fulfilling all customer needs at the first point of contact (Meeter and Greeter role to all customer walk-ins to the branch);
• Demonstrate a sound understanding of the bank’s products and services to provide “point of meet” solutions using tablets and technology to resolve more digital and technology-related solutions to customer’s needs;
• Promote and deliver the digital channel and Life Sign Technology to NTB or ETB customers. Sharing digital know-how with customers to create awareness and increase the adoption rate and usage that is convenient to customers therefore they can bank with HSBC from anywhere at any time;
• Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs;
• Operate within a customer-facing capacity in the branch, generating revenue growth by meeting and exceeding customer needs; maximizing opportunities across all retail customer segments by selling simple retail products (Cards, PIL, Balance Build, and other retail products);
• Proactively drive referrals to both PB 2 for insurance and Premier to wealth colleagues;
• Collaborates effectively with colleagues, stakeholders, and specialists giving customers the benefit of the best banking solutions and specialist advice by proactively providing customers with the best solution in the market;
• Be a role model to peers and demonstrate customer engagement DNA by taking ownership to serve customers;
• Ensure that attends all training programs designed for UB to continuously harness skills and knowledge and be competent when talking to stakeholders;
• Be proactive in building & developing a customer base and pipelines through the use of Customer Contact Lists, referrals, and walk-ins;
• Proactively update accurate customer information in the bank system for KYC / AML and other banks' use later;
• Objectives achieved following all Compliance, Audit, SOX and other regulatory requirements met at all times to ensure no reputation, monetary or operational losses;
• Comply with all training requirements as per the bank's direction.

Training, development & rotations

As technology advances, human skills will continue to be crucial. HSBC supports its people to build the personal skills that form the foundation to develop new skills across digital, data, and sustainability.

HSBC encourages collaboration, the pursuit of new skills, and diverse thinking through its extensive training and mentoring programs. It uses the collective capacity to innovate and find new opportunities to shape the future both inside the organization and in the wider society.

Compensation & benefits

HSBC offers a comprehensive, market-competitive pay and benefits package to support employees’ professional and personal needs. The salary for Primary Banker ranges from 36000 MYR to 47000 MYR approximately annually.

HSBC’s approach to remuneration consists of four main elements:

• Fixed pay
• Annual leave
• A range of benefits, which may cover areas such as work-life balance, insurance and savings, health, and personal development
• Employee share plans and discretionary pay awards based on performance

Career progression

As an employee at HSBC, you will receive a wide range of support to help you improve your skills and achieve your career goals. Your manager will help you to identify potential opportunities and the capabilities you will need to be effective in your role. As part of the HSBC performance review process, they will work with you to set clear career development goals and provide feedback and support to assist you in achieving them. At the same time, you will be encouraged to take responsibility for driving your personal development.

Work-life balance

As part of HSBC’s commitment to an open, supportive, and inclusive working environment, it recognizes that its employees have different personal circumstances and want a suitable work-life balance. It supports the staff to adopt flexible and alternative ways of working where possible, including working from home and different hours. HSBC has a work-life balance rating of 3.6. among its employees.

Company culture 

HSBC is committed to building a culture where all employees are valued and respected and opinions count. It takes pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

They believe everyone should have the freedom to be themselves at work and encourages colleagues to be active allies and to speak up if they have concerns. It works with the global employee networks to create an environment where everyone feels included and supported.

About you

The qualifications and requirements for the role are :

• Minimum SPM qualification with 5 credits.
• Fresh graduates are encouraged to apply, and training will be provided.
• Relevant licensing in marketing wealth products such as PCE/TBE/CEILLI/FIMM would be an added advantage.
• Good track record and knowledge of personal banking products i.e. Bancassurance, credit cards, personal loans, and fixed deposits.
• Strong interest in building relationships and providing financial solutions to customers.
• Good interpersonal and communication capabilities.
• Driven for success and eager to learn, grow, and thrive.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

How to apply

To apply for the job just click the “Apply on employer site” button below and submit your resume and credentials.

These are the four steps of the HSBC job application process

• HSBC Online Job Application
• HSBC Online Assessment – Aptitude Tests
  • HSBC Situational Judgement Test
  • HSBC Inductive reasoning test
• HSBC First-round Interview
• HSBC Assessment Centre/Super Day
  • HSBC Group Exercise
  • HSBC Written Exercise.

Source

https://www.glassdoor.com/Salary/HSBC-Malaysia-Salaries-EI_IE3482.0,4_IL.5,13_IN170.htm