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Legato India

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  • 50,000 - 100,000 employees

Contact Center Operations - Software Engineer

India

Opportunity Expired

A myriad of good choices for joining Legato almost makes it difficult for freshers to choose a career path.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1
Start Date
ASAP

Application dates

Applications Open
27 Aug 2021
Applications Close
28 Sep 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
E
Engineering & Mathematics
I
IT & Computer Science
S
Sciences

Hiring criteria

Bachelor's degree

See details

Responsibilities

  • Must have Proper understanding and experience in Contact center environment and architecture.

  • Understands E-services and has knowledge of inbound and outbound call flows

  • Has working knowledge in GVP, GA, GAX, Splunk

  • Worked on Patching – Both Windows and Linux servers

  • Good with SQL commands

  • Has to experience in performing Health checks and Troubleshooting issues

  • Good with SIP, URS, MCP log analysis

  • In-depth exposure to Genesys components and architecture.

  • Genesys Certification Preferred.

  • Has experience in Handling SWAT and Root cause analysis

  • Good with Request handling and understand business requirement

  • Good Analytical and communication skills

  • Ready to learn and adapt to new things.

  • Knowledge of Verint call recording system.

  • Willing to work in any shift including Weekend and night shifts.

  • Should be able to take a mentoring role and ramp-up team with Genesys Skills.

Preferred skills

  • Possess current Genesys certifications

  • Genesys CIM and Framework Certification preferred.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Bachelor's degree
Degree or Certificate
Minimum Level of Study
Bachelor or higher
From an Institution in
  • India
Study Field
E
Engineering & Mathematics
I
IT & Computer Science
S
Sciences