Opportunity Expired
Must have Proper understanding and experience in Contact center environment and architecture.
Understands E-services and has knowledge of inbound and outbound call flows
Has working knowledge in GVP, GA, GAX, Splunk
Worked on Patching – Both Windows and Linux servers
Good with SQL commands
Has to experience in performing Health checks and Troubleshooting issues
Good with SIP, URS, MCP log analysis
In-depth exposure to Genesys components and architecture.
Genesys Certification Preferred.
Has experience in Handling SWAT and Root cause analysis
Good with Request handling and understand business requirement
Good Analytical and communication skills
Ready to learn and adapt to new things.
Knowledge of Verint call recording system.
Willing to work in any shift including Weekend and night shifts.
Should be able to take a mentoring role and ramp-up team with Genesys Skills.
Possess current Genesys certifications
Genesys CIM and Framework Certification preferred.