Opportunity Expired
Assist sales team in their deal cycle, setting up quotes and answering queries related to deal structure as required
Partner with sales teams to address customer satisfaction inquires related to contracts
Respond to process & policy questions and effectively communicate requirements
Apply knowledge, skills, and judgment to make moderately difficult decisions and resolve issues
Participate in new process development and process improvement projects as well as other ad hoc projects.
Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or workaround based on that analysis.
Share best practices with and provide cross-training for peers, team members, and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base.
Establish strong relationships with Sales Operations, Accounting, Legal, Sales, Provisioning, Services, and other internal resources as appropriate.
Must have strong research and problem-solving abilities
Excellent interpersonal skills Ability to articulate verbally and written, ability to think quickly
Ability to excel in a fast-growing/fast-paced environment, delivering accuracy while managing deadlines - adaptability is imperative
Ability to understand broader business and juggle multiple projects and tasks
Extreme attention to detail
Must be able to maintain a positive attitude in stressful situations
Able to use Microsoft suite effectively
Prior experience in a similar job and Salesforce.com (http://Salesforce.com) application experience a plus
Ability to work independently
Bachelor degree or equivalent combination of education and experience
English command a must, other languages a plus