What it does: We’re one of the world’s leading communications services companies.
Mission: At BT we love connecting people – bringing the world closer together.
Size and presence: We’re global, helping people in 180 countries to create, collaborate and communicate better than ever.
Best known for: The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
The good bits: The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
The not so good bits: Senior management doesn’t understand team roles.
BT is the world's oldest communications company.
We can trace our roots back to The Electric Telegraph Company. Founded by Sir William Fothergill Cooke, George Parker Bidder and Joseph Lewis Ricardo in 1846, it was the first company to develop a nationwide communications network.
Surrounded by apps and smartphones, smart cities and digital this, digital that, it’s easy to take technology for granted. But it wasn’t always like that.
The basic telegraph was greeted with marvel at the time. It was a stunning technological achievement that changed the world. And thanks to the pioneering work done by our predecessors throughout the nineteenth and twentieth centuries – and continuing in our labs right now – we’re still proudly in the vanguard of technology innovation today.
Over the last few years, events beyond BT have shone a spotlight on the need for businesses to do more to tackle workplace and societal inequalities.
In 2017, the #metoo social campaign encouraged the reporting of and open conversations about sexual abuse and sexual harassment. The murder of George Floyd in May 2020 and the Black Lives Matter movement galvanized businesses to take tangible action to amplify the collective voice of their Black colleagues and customers and the Covid-19 pandemic highlighted health and economic inequalities and increased societal awareness about the importance of good mental health. We’ve also seen a growing focus on inclusive design and accessibility, providing improved outcomes and experiences for our disabled colleagues and customers, those who have an impairment or a neurodiverse or long term health condition. However, we know there is still much more to do. It’s been an unprecedented period and one in which we’ve doubled our efforts to make BT a truly inclusive business.
We’ve continued our increased investment, focus and commitment to inclusion, supercharging the pace and breadth of our focus and accelerating the pace at which we can achieve equality and fairer outcomes for all our colleagues and our customers. We’re unapologetic about our deliberate efforts to embed inclusive practice, language and behaviors across BT because we know doing so is fundamental to the attainment of our purpose – to connect for good.
Our Digital and Technology teams are constantly researching and improving our technologies to make sure we can deliver the best experience for our customers. We're always looking at how we can deliver innovation. No matter your skills, we'll have a role for you.
We’re looking to hire dynamic people who can help our customers. People who see real people, not just problems. Do you have the strength of character to make a difference in our contact centers?
As a global brand and business, we have unrivalled opportunities in our corporate functions. Our services in HR, finance, risk, regulatory affairs and the property provide BT with the platform it needs to be successful.
We’re looking for individuals capable of developing meaningful relationships with customers and making them feel truly valued. And at EE we're looking for high-street heroes to join us in our stores across the UK.
Our marketing and product teams come together to create fantastic products and services that improve the lives of our customers. So if you’re interested in big-budget product launches, creating seamless digital experiences, or devising propositions to wow our customers then you’re in the right place.
⛔ Bonus annual leave
✅ Bonus parental leave
✅ Unpaid extended leave
✅ Permanent employee
✅ Signing bonus
✅ Annual bonus
⛔ Stock options
⛔ Full remote work
✅ Partial remote work
✅ Flexible working hours
⛔ Child care
✅ Free gym
⛔ Pet-friendly office
✅ Mental health days
✅ Hospital
✅ Outpatient
✅ Dental
✅ Maternity
⛔ Free breakfast
⛔ Free lunch
✅ Free tea & coffee
✅ Free snacks
⛔Free dinner
Our successful People Data Campaign carried out in the summer of 2020, increased declaration rates across all characteristics. We’re now equipped with a more sophisticated understanding of our colleagues that allows us to identify the different experiences of diverse groups. The increase in ethnicity declaration rates, from 65% to 78%, enabled us to carry out our first Ethnicity Pay Gap report.
We’re proud signatories of the Valuable 500, supporting a global movement to put disability on the business leadership agenda, specifically ensuring that disability inclusion is on our board agenda.
Our Disability Rapid Action Plan (DRAP) will provide additional focus and resources needed to accelerate the pace of progress and achieve better outcomes for our disabled colleagues.
We’re delivering on our public commitment to ensure everyone at BT completes immersive race awareness learning. As of Summer 2021, all ExCo members and 96% of the senior leadership team have been through the training with the remaining scheduled to complete before the end of the year.